Refund and Returns Policy
Last Updated: June 24, 2025
Return Policy
You may return your order within 30 days of receipt. After cancellation, you have 30 days to return the product.
Conditions for Returns
- Product Condition: Items must be unused, in original condition, and in original packaging.
- Non-returnable Items: Personalized or hygiene-sensitive products (e.g., underwear) cannot be returned.
Return Process
- Contact: Email [email protected] within 30 days with your order number and return reason.
- Instructions: Await return instructions before shipping. The return address varies by product.
Return Costs
You cover return shipping unless the item is faulty, damaged, or incorrect.
Refund Process
- Processing Time: Refunds issued within 5 days of receiving the return.
- Method: Refunded via original payment method (PayPal or COD).
Specific Scenarios
- Damaged/Defective Items: Contact us with photos for a replacement or refund.
- Wrong Product: Notify us for a prepaid return label and correct item.
- Non-Delivered: Check our Shipping Policy and track at https://emisassani.shop/orders-tracking/. Contact us for delays.
- Change of Mind: Cancel within 24 hours or initiate a return upon receipt.
- Cancellation: Cancel within 24 hours via [email protected].
- Exchanges: Contact us for direct exchanges.
Return Address
Contact customer service for the correct return address.
Contact Information
Email: [email protected]
Address: 818 Dunearn Road, Swiss Club Park, Singapore 589441
Customer Service Hours: Monday to Friday (8:00am – 5:00pm) PST
We respond within one day.
Company Information
Website Name: Emi-sassani
Company Name: Emi-sassani Ventures
Address: 818 Dunearn Road, Swiss Club Park, Singapore 589441
Email: [email protected]
Company Number: 53500757D
Customer Service Hours: Monday to Friday (8:00am – 5:00pm) PST